Support
HappilyApps provides support resources for our macOS apps and WordPress plugins.
macOS App Support
If you need help with a HappilyApps macOS application, including installation, launching the app, using its features, compatibility, or reporting a problem, please contact us through the HappilyApps Contact page.
When contacting us, please include the name of the app, your macOS version, and a brief description of the issue.
This support option is available for HappilyApps macOS apps downloaded directly from HappilyApps or through the Mac App Store.
Free WordPress Plugins
Free HappilyApps WordPress plugins include access to public documentation, guides, and available software updates.
Pro WordPress Plugin Support
Customers with an active HappilyApps Pro subscription receive product support, including help with installation, activation, configuration, licensing, and product-related issues.
Pro customers may also submit feature requests and suggestions.
Pro Support Usage Limits
HappilyApps Pro Support includes reasonable usage limits designed to keep support responsive and prevent automated or excessive submissions. Each product and licensed website may have one unresolved support ticket open at a time. Up to two new support tickets may be created within any rolling 24-hour period and up to eight within any rolling 30-day period. New tickets must be at least 15 minutes apart. Closing or canceling a ticket does not remove it from these submission limits.
Follow-ups to an existing ticket may be submitted at least two minutes apart, with up to eight follow-ups per ticket within a rolling 24-hour period. Feature requests are handled separately and may also be subject to reasonable submission limits.
These limits apply per product and licensed website. HappilyApps may also use additional automated safeguards to protect the support system from abuse or unusually high-volume automated activity.
To contact Pro Plugin Support, open the License & Support section inside your HappilyApps WordPress plugin and submit a support request from there. This allows the plugin to provide relevant product and license information with your request.
Billing, Account, Privacy & Refund Questions
For questions about purchases, billing, subscriptions, your account, privacy, refunds, or other general matters, please use the HappilyApps Contact page.